LeanTech Gemba: How Toyota Does Leadership — and What Services & Tech can Learn
Fri, Jan 23
|Zoom link
Leadership didn’t get harder — organisations drifted from the basics. Toyota built a resilient performance system by treating leadership as daily practice, not a slogan. With Monika Walker, we’ll explore what Services and Tech leaders must relearn to deliver real results, not transformation theatre.
Time & Location
Jan 23, 2026, 12:00 PM – 1:00 PM
Zoom link
About the Event
With guest speaker Monika Walker (ex-Toyota)
Toyota is admired for Lean, but its real strength is a leadership system that creates high-quality work, tight alignment to strategy, and continuous improvement as a daily habit — not an initiative.
Where Toyota has clear leadership roles and routines, Services and Tech often diffuse these responsibilities across Product Owners, Scrum Masters, and “self-organising teams.” The result is predictable: inconsistent quality, weak connection to strategic intent, and continuous improvement that never becomes part of the operating rhythm.
At Toyota, the team leader role provides the foundation. They:
Uphold quality every day, not at the end of a process
Keep teams focused on business outcomes and improving those outcomes