Data Privacy Policy

Updated 20th of November 2022

 

This page (and any documents referred to) constitute the Data Privacy Policy of the henko.co.uk website, which is also accessible from different web URLs such as henko.io, henko.online, henko.website, henko.consulting, henko.digital. They will be commonly referred to as the or our “Site” or “Our Website” in the rest of this document.

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This Data Privacy Policy is also valid for the services and community activities that we operate, such as the Digital Leadership Insights newsletter (the "newsletter"), the events and offerings mailing lists (the "mailing lists") and the activities such a meetups (the "meetup"), trainings under Henko Academy (the "trainings") and eventually a community site ("Henko Community") and conferences (the "conferences"). 

 

The Site is operated by Henko Limited, a limited company registered in England and Wales under the Company Number 10910832, with the registered address at Cronks Hill Road, Redhill RH1 6LY, United-Kingdom. The main contact is Henko’s Director – Philippe Guenet

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Internet: https://www.henko.co.uk

Henko Community: https://digital-leadership.io

Henko Academy: URL TBD

Email : info@henko.co.uk

 

 

The following terminology applies to this Data Privacy policy, Terms and Conditions and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website, the services and being the recipient of outward communication  and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client   or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of United Kingdom. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same. This Data Privacy Policy should be read in conjunction with our separate Terms and Conditions (includes Cookie Policy), which describes the terms of accessing and using our Website.

 

The Terms and Conditions can be accessed from the following link: Terms and Conditions (including cookie policy)

 

 

1. Introduction

 

1.1.   

Henko Limited are committed to protecting the rights and freedoms of data subjects and safely and securely processing their data in accordance with all of our legal obligations.

 

We hold personal data about our employees, associates, website visitors and subscribers, mailing list subscribers, events attendees, training attendees, clients, suppliers and other individuals for a variety of business purposes.

 

This policy sets out how we seek to protect personal data and ensure that our staff and operators understand the rules governing their use of the personal data to which they have access in the course of their work. In particular, this policy requires staff to ensure that the Data Protection Officer (DPO) be consulted before any significant new data processing activity is initiated to ensure that relevant compliance steps are addressed.

 

This privacy policy sets out the basis on which we will process any personal data that we collect from you or that you provide to us when you use our website, or our social media channels (Facebook, Twitter, Linkedin, meetup, eventbrite), mailing lists and other means of communication with Henko Limited, in relation to activities that we operate. Please read the following privacy policy carefully to understand how we use and protect the personal information that you provide to us.

 

1.2.

When you browse our Site you are consenting to our processing of your personal data in accordance with this privacy policy.

 

1.3.

Definitions

 

Business purposes:

The purposes for which personal data may be used by us:

• Personnel, administrative, financial, regulatory, payroll and business development purposes.

• Business purposes include the following:

  • Operating the website at Henko.co.uk

  • Operating a newsletter and a mailing list

  • Compliance with our legal, regulatory and corporate governance obligations and good practice

  • Gathering information as part of investigations by regulatory bodies or in connection with legal proceedings or requests

  • Ensuring business policies are adhered to (such as policies covering email and internet use)

  • Operational reasons, such as recording transactions, training and quality control, ensuring the confidentiality of commercially sensitive information, security vetting, credit scoring and checking

  • Investigating complaints

  • Checking references, ensuring safe working practices, monitoring and managing staff access to systems and facilities and staff absences, administration and assessments

  • Monitoring staff conduct, disciplinary matters

  • Marketing our business

  • Improving services

 

Personal data:

‘Personal data’ means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

 

Personal data we gather may include: individuals' phone number, email address, personal address, company, employment status, educational background, financial and pay details, details of certificates and diplomas, education and skills, marital status, nationality, job title, and CV.

 

Special categories of personal data:

Special categories of data include information about an individual's racial or ethnic origin, political opinions, religious or similar beliefs, trade union membership (or non-membership), physical or mental health or condition, criminal offences, or related proceedings, and genetic and biometric information —any use of special categories of personal data should be strictly controlled in accordance with this policy.

 

Data controller:

‘Data controller’ means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by law.

 

Data processor:

‘Processor’ means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.

 

Processing:

‘Processing’ means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

 

Supervisory authority:

This is the national body responsible for data protection. The supervisory authority for our organisation is the Information Commissioners Office (ICO) located at Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF T. 0303 123 1113 F. 01625 524510

www.ico.org.uk.

 

 

2. Contacting us

 

2.1.

As our data protection officer (DPO), Philippe Guenet (Henko Limited) has overall responsibility for the day-to-day implementation of this policy. You should contact the DPO for further information about this policy if necessary.

 

The DPO can be contacted at info@henko.co.uk

 

For more information about Henko Limited, please refer to the contact details referenced in the first section of this policy.

 

 

2.2.

If you would like to know what information we hold about you or if you have any other queries or complaints in relation to this privacy policy, or our Site, please contact our DPO using appropriate means of communication.

 

2.3.

Our website (with main URL at www.henko.co.uk)  is hosted on the WIX platform which has servers outside of EU.

 

If you contact us via the contact form on our website, your information will be hosted on WIX servers and protected by WIX's Privacy Policy.

 

If you register to receive our newsletter, we use the WIX inbuilt functionality and your details will be hosted on WIX servers and protected by WIX's Privacy Policy. This data is also transferred to MailChimp from which we operate our newsletters. The data is hosted on MailChimp's servers and protected by their security and privacy policies. 

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For professional contacts, we also use Hubspot to maintain an history of communication and manage the workflow of our business. The data is hosted on Hubspot servers and protected under their security and privacy policies. 

 

 

3. The information that we collect from you on the Site

 

3.1.

We will collect any information that you provide to us when you contact us via phone, through our Site and/or through our newsletter and mailing list registrations. This information may include your name, email address, phone number, or social media usernames which will be used for providing the services to you, processing any purchase orders you created with us, contacting you with further information about our services or improving the Site, and any such feedback may be introduced in any of Henko’s Site(s), including Henko Community and Henko Academy.

 

3.2.

We will collect any information contained in any correspondence between you and us. For example, if you contact us, we may keep a record of that correspondence.  We may also ask you for information when you report a problem with our Site. 

 

 

3.3.

We may collect certain information about your visits to our Site and how you use it. This may include your geographical location, IP address, device information, browser type, referral source, length of visit and number of page views and similar information. We may use this information for a number of purposes including Site administration, optimising the use and performance of the Site, disclosing to third party contributors or for security purposes. Individual users will not be identifiable from this information. This information may be collected by a third-party Site analytics service provider on our behalf and may be collected using cookies. Our website is built on the WIX platform, and we use Google Analytics to measure site performance. For more information on our use of cookies please refer to our Cookie Policy.

 

3.4.

We also collect information about views and click throughs of the newsletter and mailing lists as provided by platforms such as MailChimp. This allows us to gauge interest level of the campaigns and helps us create a better service. 

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3.5.

We may from time to time run surveys and SenseMaker(R) pulses to gain feedback on the services with a view to improve on what we are offering to you. This information is purely used for gaining feedback. The information is not attached to the personal profiles. 

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4. Use of your information

 

4.1.

We will only use the personal information that we collect from you in accordance with this privacy policy.

 

4.2.

In addition to the specific uses set out in section 3 above, we may use your information for the following purposes:

 

4.2.1. To ensure that content from our Site is presented in the most effective manner;

4.2.2. To send you insights newsletter and from time to time commercial communications, such as information about the Site, Events and services provided to you by us at that time;

4.2.3. To provide customer service in relation to your use of the Site, to contact you, to deal with enquiries and complaints relating to the use of the Site and to notify you about changes to our services;

4.2.4. To develop, improve the Site so as to improve your browsing and viewing experience;

4.2.5. To provide third parties with statistical information about our users but this information will not be able to be used to identify any individual user;

4.2.6. To provide you with marketing communications by electronic means (such as email, post, SMS and/or MMS) about our products, services, events, which you have requested to be sent; and for security purposes. We always ask if we can contact you with marketing information. If we ever send anything to you in error or without permission just let us know and we’ll ensure that it never happens again.

 4.2.7. All marketing emails that we send to you will follow the email guidelines described in this policy. We use WIX, MailChimp and Hubspot as our marketing automation platforms, meaning the information you provide will be hosted in WIX, MailChimp and Hubspot for Processing in accordance with their Privacy Policy and Terms. You can update your preferences or unsubscribe from this list at any point. You can do that at any time by clicking the update or unsubscribe links in the footer of any email you receive from us, or by contacting us at info@henko.co.uk . You have the right to ask us not to process your personal data for marketing purposes, or ask us to delete your information fully.

 

 

5.    Disclosure of your information

 

5.1.

Other than as expressly set out in this privacy policy or as otherwise required or permitted by law, we will not share, sell or distribute any of the information you provide to us without your consent.

 

5.2.   

We may disclose your personal information:

5.2.1. To any affiliate or third party to whom disclosure is necessary to enable us to provide you with any services or products that you have requested through the site which may be provided by such affiliates or third parties;

5.2.2. In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;

5.2.3. If we or substantially any of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets; and

5.2.4. To any person to whom disclosure is necessary to enable us to enforce our legal rights, or to protect the rights, property or safety of our employees or where such disclosure may be permitted or required by law (including without limitation to any court, regulator or other relevant authority).

 

 

6.    Third party content, websites and contributors

 

6.1.

Our Site may contain content and links to other websites and microsites that are operated by third parties. In addition, advertisements contained on our Site may operate as links to that advertiser’s website, and such advertisers and third parties may also use and place cookies on your computer.

 

6.2.

We do not control these third-party websites, advertisements and cookies and this privacy policy does not apply to them. Any information such third parties collect by virtue of you clicking on a third-party link on our Site will be collected and used in accordance with the privacy policy of that third party. Please therefore consult the terms and conditions and privacy policy of those third-party websites and microsites to find out how they collect and use your personal data and to establish whether and for what purpose they use cookies.

 

 

7. Security and data retention

 

7.1.

We employ appropriate technological and operational security measures to protect against any unauthorised access to or any unlawful processing of any personal information about you that we hold. We will retain your information for as long as is necessary to provide any services to you or for a reasonable period or as long as the law otherwise permits.

 

7.2.

Data transmission over the internet is inherently insecure, and although we employ appropriate technological and organisational security measures to protect your data from unauthorised access, we cannot guarantee the security of any data sent over the internet by means such as email.

 

7.3.

Our Website operates under the secure SSL protocol and encrypts the connection between the user browser and the website, so the transfer of data is secured.

 

7.4.

The data is stored on the WIX, MailChimp and Hubspot servers and in the standard formats provided by WIX. MailChimp and Hubspot. The data is protected by WIX, MailChimp and Hubspot's Privacy Policy.

WIX is well established service providers for Website building and email sending. MailChimp and Hubspot are well established service providers for email management and Customer Relationship Management.

 

Please see more at:

• WIX platform: www.wix.com

• MailChimp platform: www.mailchimp.com

• Hubspot platform: www.hubspot.com

 

 

8.    International data transfers

 

8.1.

The data that we collect from you may be transferred to, and stored in the UK. In addition, another of our service providers may provide data processing services on our behalf. These companies may be located in, or use IT equipment located in, countries outside the European Economic Area or different to that in which your information is collected. Where this is the case, we will take steps to ensure that your information receives an equivalent level of protection.

 

8.2.

Our main office is in the United Kingdom, your information may be processed in the United Kingdom. There is no plan, at present to process, the data from other locations than the United-Kingdom. Should this change, we would inform all our subscribers of the change and offer the possibility to unsubscribe.

 

8.3.

By submitting your personal data, you agree to this transfer, storing or processing.

 

 

9.    Other Important Privacy Information

 

9.1.

When a customer asks for advice or a quotation, sends an enquiry via the contact forms on our Site we collect data to provide the service, or provide an answer. We thrive to provide the best experience with our services.

 

For example:

 

When a customer engages with Henko’s sales representative, we collect the customer’s name and contact data, along with information about the customer’s organisation, to support that engagement.

 

When a customer (or supplier) pays for (or provides) services, we collect contact and payment data to process the payment.

 

If you have a question about how we use your data in a particular type of interaction or would like details of information held by us about you or to opt out of any or all types of contact, please contact using the contact information provided in section 2 above with your request and we’ll respond in a timely way.

 

 

10.    Your rights

 

10.1.

You are entitled to know what personal data we hold about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. You can also request that we delete the information that we hold about you.

 

10.2.

If you have any questions about the personal information that we hold about you or would like to make any requests in relation to it, please contact us using the contact information provided above in this policy, we may also require you to provide us with appropriate identification before we comply with this request.

 

10.3.

You may request that we cease sending you any marketing information at any time by notifying us in writing or following any “unsubscribe” instructions included in any marketing communications which we send to you. 

 

 

11.    Changes to our privacy policy

 

11.1.

We reserve the right to make changes to this privacy policy from time to time. Any such changes to our privacy policy will be posted to our Site and if we consider it to be appropriate, we will notify you of any material changes by e-mail.