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Sand Dunes

Achieve business performance from digital strategy & systemic coherence

Bring strategy, flow, excellence and collaboration together, and co-evolve leadership.

Henko specialises in aligning strategy, operating models, and leadership to improve business performance. By focusing on the systemic coherence of those, Henko helps organisations address misalignments and optimise their operations. This approach ensures businesses adapt effectively to changing markets. Unlock your organisation's potential with Henko's tailored solutions. Let's discuss how we can transform your performance agenda today.

When performance drops, people work harder. But harder doesn’t help if the system itself is misaligned. Performance rises when these elements reinforce each other — and collapses when they don’t.

Excellence

Reducing friction, rework, waste, and ambiguity in the way work happens.

Flow

Alignment that lets value and decisions move without friction.

Leadership

Clarity of context, collaboration, and real initiatives across the system.

Strategy

Direction that adapts as reality shifts, with continuous refresh of the strategy.

Where performance breaks down.

Failures in performance rarely look dramatic — they show up subtly in friction, delays, and confused priorities.

  • Business and technology operating on different timelines.

  • Every business unit and team protecting itself from the organisation with a demand management system.

  • Leadership teams coordinating work instead of creating context.

  • Value trapped in dependencies, delays, and rework.

  • Strategy built annually while reality changes weekly.

  • Improvement treated as a ceremony, not an impact.

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These aren’t people problems — they’re system problems.

Fix the system, and performance returns.

Henko's playbooks to improve performance.

Performance shifts when the system does.

Our Playbooks distil the practices, artefacts, and leadership behaviours that actually move an organisation. They’re built to flex — adapting to your context rather than forcing you into a cookie-cutter method that never fits.

 

Coaching, training, and facilitated workshops accelerate the co-evolution of leaders and practices. The result: capabilities that take root, embed, and sustain performance long after the programme ends.

Enable value to flow through the organisation

Challenges:

For the past two decades, organisations have embarked on Agile and digital transformations, aiming to work better with technology. At most, they have marginally improved on some delivery, but for many of them, the digital success is still distant.

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Henko's unique approach: 

Digital success depends on aligning the collaborative value chains across business and technology and limiting handoffs in adding value. This is often referred to as Product alignment or Value Streams. Understanding how to align teams and operating models is highly complex and critical to the success of transformations. ​Beyond improving the flow of work, digital needs to focus on the flow of value. This is achieved through the alignment of the value chains and the 'topologies' of the teams. We help you map and connect the business's value chains and coach them to work together. We also educate your leadership on the concepts of Flow.

Ready to improve your organisation performance?

Real performance isn’t created by pushing harder — it comes from a system that works.

If you want your organisation to move faster, with less friction, clearer alignment, and stronger leadership, let’s talk. One conversation is enough to understand where performance is being constrained — and what it will take to unlock it.

Flow & value stream performance

Flow & value stream performance

Align your organisation to how value actually flows. Redesign structures, collaboration, and ownership to accelerate delivery and reduce systemic friction in Services and Tech environments.

Operational excellence & Kaizen performance

Operational excellence & Kaizen performance

Build operational excellence into everyday work. We design Kaizen systems adapted to Services and Tech — improving productivity, quality, and flow across teams and technology without relying on heroics or one-off initiatives.

Team & team-of-teams performance

Team & team-of-teams performance

Improve collaboration where performance is lost. We work team by team and systemically across teams to strengthen leadership, build trust, and sustain collaboration in Services and Tech organisations.

Continuous strategy as an operating model

Continuous strategy as an operating model

Turn strategy into a continuous collaborative operating model. Enable local initiative, maintain organisational coherence, and continuously shape, challenge, execute, and learn as markets, technology, and results evolve.

Perform case studies

Please select any of the case studies to see how our clients implement complex increments of change to shape their organisation's performance.

Developing continuous improvement and automation in financial services operations

CA$700bn pension fund · Middle and back-office operations
Embedding Kaizen, Flow, and leadership of excellence in a highly pressured, critical environment

Organising for flow to accelerate the digital business in retail and QSR

Leading Quick Service Restaurant Brand · UK
Digital acceleration through value streams and flow

Organising for flow using value streams during a major organisational merger

Large investment bank · Finance and accounting technology
Integrating teams, leadership, and value streams at scale

Moving beyond mechanical agile to quality and flow at scale

Large investment bank with established SAFe practices.
Technology delivery and engineering excellence.
Rebalancing delivery, quality, and continuous improvement in a scaled environment

Reframing strategy for the digital era

Public and private deployments · Strategy design and deployment
Using Wardley Mapping to connect context, capability, and execution

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