Making Kaizen Work in Services & Tech, Lessons from KFC Digital
Fri, Sep 25
|Zoom virtual meeting
Continuous Improvement is easy to discuss but hard to sustain. Join Ben Richards (KFC Digital) and Philippe Guenet to explore how KFC introduced Kaizen into a complex Business Tech environment and created a culture where Continuous Improvement became part of everyday work.
Time & Location
Sep 25, 2026, 12:00 PM – 1:00 PM
Zoom virtual meeting
About the Event
Continuous Improvement is one of the most widely discussed ideas in modern management. Yet in many Service and Technology organisations, it remains surprisingly rare in practice.
Agile promised Continuous Improvement through retrospectives. The reality is often very different. Teams regularly identify problems, frustrations, and opportunities for improvement, yet relatively few improvements ever materialise. Local issues may be addressed, but systemic challenges that span multiple teams, functions, or leadership boundaries frequently remain unresolved.
Over time, people stop raising problems. Leaders wonder why teams show little initiative. Teams become trapped in delivery and improvement takes a back seat.
In our experience, this is rarely a people problem.
Most organisations are simply not designed for Continuous Improvement. Teams have little time to improve, and systemic issues often fall between organisational boundaries. Yet when given the opportunity, people are surprisingly willing to collaborate, solve problems, and improve the system around them.
In this LeanTech…