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Measuring Coaching Effectiveness

Professional services:

Measuring Coaching Effectiveness

Service type:

Leadership & Team Coaching


Focused intervention to deploy SenseMaker pulses for measuring the coaching effectiveness. We can also make it continuous with the SenseMaker "genba" deployment


Advisory service dependent on your needs and the scope of deployment. Please enquire


Large and Mid-Size Organisations

Details of the service:

The Challenge:

Many organisations struggle to gauge the real impact of their coaching initiatives, and traditional methods, such as staff surveys or NPS scores, fall short of capturing the meaningful insights that make a difference. That's why we go beyond the conventional.

Expected Outcomes: 

  • Develop a refreshed approach to get insights, using SenseMaker and navigating narrative feedback, 

  • Gain refreshed insights, challenge biases and work directly from the emerging trends, do less of the things you don't want and amplify those you would more of, 

  • Get unstuck while harnessing the voices of the organisation and creating alignment in the process, 

  • Move your "HR" into the "People Success" you want them to be, 

  • Enrich the change and coaching conversation to discover new possibilities for improving performance, 

  • Over time, develop a heartbeat of the organisation that gives a sense of progress and highlights the next areas of improvement. 

Our Differentiated Approach:

We introduce you and your organisation to the use of SenseMaker(TM) from the Cynefin Company and help you design a narrative pulse, interpret the results, work and coach the organisation to take action. 

  • We create a bespoke pulse to your organisational goals, ensuring that the measurement reflects the unique nuances of your needs. We combine our systemic coaching expertise and the insights from specialist anthropologists,

  • We help you run the capture, 

  • We help you interpret the result, gain a sense of the organisation and facilitate your teams to take action from it, 

  • We help you embrace and progress to a continuous feedback loop, capturing real-time insights informing a heartbeat of the organisation and taking informed action, 

  • SenseMaker allows us to adapt and refine coaching strategies based on the evolving narrative landscape, ensuring timely and relevant adjustments.

Service Format:

SenseMaker can be run as a one-off exercise to gain new insights and get unstuck or to experiment with the possibilities it brings. 

We can also establish a continuous SenseMaking with the "genba" capability, allowing a continuous capture of narrative and creating a heartbeat of the organisation. We help you review the narrative and periodically adjust your programmes accordingly. 

Training programmes that support this service: 

Applied Flow Fundamentals

This course is a foundation course for organisations and practitioners looking to recalibrate and re-energise digital and agile transformation initiatives by applying Flow thinking.

Leadership of collaborative organisation systems

This course brings together all the latest thinking and practices in terms of new Systemic Leadership. It is designed to be modular and flex to your needs.

ICF (International Coaching Federation)

We are certified for professional and team coaching by the International Coaching Federation (ICF), the main Global coaching body.

Cynefin (Complexity and Sense-Making)

We apply Complexity Thinking, complex facilitation and SenseMaker in our leadership development programmes and coaching programmes. 

Tools and practices used in this service: 

Ready to take Change action?

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