Leadership of Continuous Excellence

Service Description

As organisations' software and digital needs are growing ever more significant, the load of technical debt seems to develop even faster, and the ability to progress is slowly grinding to a stop. Even after a decade of DevOps, organisations seem powerless to upturn this course. Tackling technical debt is not about technology but addressing the operational debt that generates it, the bad choices and the decisions that don't happen. Paradoxically, the practices of continuous improvements (or Kaizen) generally receive poor attention and are poorly implemented in digital teams. Time to realign! This training visits the fundamental practices of Kaizen and derives their applicability in digital service businesses. Training Outcomes: - Run better retrospectives in the participants' teams, - Understand everybody's role in Quality, - Appreciate how Flow and Quality are closely connected, - Develop better ownership and leadership of Quality, - Organise continuous improvement practices across the broader system,  - Stimulate collaboration and the organisation of intentional diversity in problem-solving.  Training Coverage: - Basis of better retrospectives, - Organising the attention to Quality (data, roles, etc.), - Recognising sub-standard quality and Flow, working with waste, - Organising standards and organising to improve standards with Kaizen, - Kaizen tools and practices, - Beyond Kaizen in Complexity, - Organising excellence from the team level to the whole Enterprise. Training Approach: The training maximises back-of-the-room training concepts. Research has established that people learn best through social interaction and practice. For this reason, the training sessions use exercises in small breakout groups.  In the cohort format, we also encourage practice and reflection in regular mentoring circles, which help anchor the learnings in practice. Specifically for Kaizen, we recommend combining such training with Kaizen practice in improvement events. Please enquire to commission an in-house cohort. If you are interested in attending a public cohort, please see the availability of public cohorts in our Leadership Development section.

Cancellation Policy

This booking is to establish the basis for the engagement of interest. During this initial meeting, we will discuss your needs and the suitability of the engagement. We will then produce a quote to proceed with the engagement. We will also schedule the engagement based on availability. This is especially important for multi-day engagements (e.g., strategy off-site, change increment design, etc.) or those that must be on a specific day (e.g., presentations). Best to talk early to avoid disappointment.

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